FAQ

Hey There!

Got some burning questions? Take a look at our FAQ and see if you can find what you need!

DO YOU HAVE A STORE I CAN VISIT?

www.sarah-sam.com is exclusively online! This means we can serve customers all across the United States. Unfortunately, we don't have a physical location where you can come and try on garments before buying.

WHAT I HAVE TO DO WHEN I NEED YOUR SUPPORT?

please contact us at:

Email: team@sarah-sam.com

Phone: 1-855-256-7477 and we will assist you asap.

HOW DO I USE A COUPON CODE?

In step 1 of the checkout process, you will have the opportunity to enter any promotional or coupon code you may have in a blank at the top right of the page. The special savings will be reflected in your total price once you press on the 'Apply' button.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

Please refer to our Shipping page for full details and information on shipping.

DO YOU SHIP TO INTERNATIONAL DESTINATIONS?

No, www.sarah-sam.com ships within the United States only.

I DIDN’T RECEIVE AN ORDER OR SHIPPING CONFIRMATION. WHAT SHOULD I DO?

We’re sorry to hear that. The email may have gone to your junk folder or maybe we have an incorrect email address for you. If this happens, please contact us right away so we can verify whether the order has been placed and resend your confirmation.

I RECEIVED AN INCORRECT OR DAMAGED ITEM, WHAT SHOULD I DO?

Oh no! We are so sorry to hear that but happy to help. Please contact us at team@sarah-sam.com so that we may send you a new item or offer credit for your purchase.

WHERE DO I SEND RETURNS?

Please refer to our Returns page for full details and information on returns. Do you allow for exchanges? Yes, please read the exchange policy by clicking here.